Non Emergency Medical Transportation Accreditation Commission (NEMTAC) Announces ScheduleViewer, LLC as its Newest Corporate Sponsor

Non Emergency Medical Transportation Accreditation Commission (NEMTAC) is proud to collaborate with innovative companies across the NEMT industry as it works to develop the nations’ first set on national standards, accreditation programs and online certification courses. Today, we welcome Schedule Viewer, LLC as a Founding Corporate Sponsor.

NEMTAC is dedicated to ensuring safe medical transportation though the establishment of American National Standards that enhance the delivery of care. NEMTAC also offers programs that improve customer service, certifies NEMT professionals and promotes operational best practices. “We are pleased to welcome ScheduleViewer, LLC as one of our Founding Corporate Sponsors. Their active participation and input on the NEMTAC Technology Advisory Board has been invaluable,” said Melissa Jankowki, NEMTAC Executive Director.

The mission of Schedule Viewer is to produce Industry-leading, affordable and easy to use software for the Non-Emergency Medical Transportation (NEMT) market. Using the latest technology coupled with customer driven innovation and excellent support, their goal is to empower their customers, transportation providers and brokers as they provide excellent service to their patrons, the riding public. The company currently serve over 400 NEMT transportation providers nationwide and manages over 12 million trips a year.

“We are excited to become involved with this dynamic group of companies and individuals. The current model for non-emergency transportation is in need of repair and the solution is in leveraging technology and providing standards to ensure that those in need receive the transportation they require, and it is delivered timely and safely.” Said Myron Hammes, Managing Partner, Schedule Viewer, LLC.

About Schedule Viewer, LLC
Schedule Viewer, LLC is a software company, founded in 2008 that develops cloud based software solutions for the people transportation industry. The founding members bring over 50 years combined experience in developing software for the people transportation market and have a history of producing innovative and transformative solutions.
If you would like to learn more about Schedule Viewer, LLC, or the MediRoutes product, please contact us at (480) 393-3009, toll free at (855) 393-3009 or email info@scheduleviewer.com. Schedule Viewer has created practical solutions to an unsolvable problem. To learn more please visit www.scheduleviewer.com

About NEMTAC
Non Emergency Medical Transportation Accreditation Commission (NEMTAC) was established as a nonprofit healthcare organization to enhance and promote the quality of care in America’s medical transportation system. NEMTAC standards represent industry best practices designed to ensure consistently high-quality customer care, safe vehicle operations and ethical business practices.  In addition to accreditation, NEMTAC provides advanced education and training certificate programs to individuals seeking a career in the medical transportation industry. For more information visit www.nemtac.org.

NEMTAC is Addressing the Unique Challenges the Patient, Payers and Providers Face in the Non-Emergency Medical Transportation Industry

Written by: Michael Shabkie, Founder, Non Emergency Medical Transportation Accreditation Commission

The Non Emergency Medical Transportation Accreditation Commission (NEMTAC) is a nonprofit healthcare organization dedicated to championing standards and best practices between providers and those in need of non-emergency medical transportation.

According to a recent American Hospital Association study on Social Determinants of Health (SDOH), hospitals and health systems are recognizing that social, economic and environmental factors affect the opportunities that patients and their families must engage in healthy behaviors, which ultimately improves health outcomes.

Issue 1- Missed appointments and the resulting delays in care cost the health system $150 billion each year in the U.S. When a patient is unable to find or afford a ride, costs accrue for patients, caregivers, providers, insurers and taxpayers. Health care systems lose revenue from missed appointments because of the effects on delivery, cost of care and resource planning.

Issue 2 – Patients frequently identify transportation barriers as a major reason for missing health care appointments. Missed appointments are associated with increased medical care costs for the patient, disruption of patient care and provider-patient relationships, delayed care and increased emergency department visits.

Issue 3 – Patients are less likely to fill prescriptions if they experience transportation issues. According to one study, 65 percent of patients said transportation assistance would help with prescriptions fills after discharge. Studies have shown that restriction of Medicaid payments for transportation resulted in decreased prescription refills.

Hospitals and health systems can address patients’ transportation needs and improve the health of their communities by implementing a variety of strategies, including:

• Understanding and assessing the impact of transportation on public health
• Supporting policy and infrastructure programs aimed to improve transportation access and to create safer, healthier transportation options
• Investing resources in understanding patients’ transportation needs
• Providing mobile clinics or direct transportation services through community partnerships or programs
• Using technology, such as providing telehealth options, to reduce travel time for patients

By making the commitment to address transportation barriers and building partnerships with community organizations and other entities, hospitals and health systems can improve transportation and health care access for patients and families and create more equitable, healthier communities.

NEMTAC is addressing the challenges noted in the American Hospital Association study in a comprehensive manner by:

Developing American National Standards – NEMTAC is dedicated to ensuring safe medical transportation and has a role in the establishment of American National Standards that affect our industry. Our standards development activities have a broad scope, ranging from high-quality customer care, safe vehicle operations, life safety and ethical business practices.

National Accreditation for Transportation Providers – NEMTAC offers the only national accreditation program designed to enhance and promote the quality of care in America’s medical transportation system (non-ambulance). Obtaining accreditation distinguishes an organization and signifies to its customer and stakeholders that they have met the NEMT industry standards of excellence. NEMTAC’s comprehensive accreditation process often exceeds those established by state or local regulators and are designed to increase utilization, serve as a market differentiator and decrease liability.

Certification Programs for the NEMT Professional – NEMTAC has teamed up with Medic-CE to provide exceptional online education to the non-emergency medical transportation (NEMT) industry. This innovative partnership combines Medic-CE’s dedication to high standards of content development and innovative technology delivery with NEMTAC’s critical mission to provide national standards, company accreditation and professional development programs to the dedicated medical transportation providers throughout the United States.

About NEMTAC
The Non Emergency Medical Transportation Accreditation Commission (NEMTAC) was established as a nonprofit organization to enhance and promote the quality of care in America’s medical transportation system. NEMTAC standards represent industry best practices designed to ensure consistently high-quality customer care, safe vehicle operations and ethical business practices. In addition to accreditation, NEMTAC provides advanced education and training certificate programs to individuals seeking a career in the medical transportation industry. For more information visit http://www.nemtac.org.

About the Non-Emergency Medical Transportation (NEMT) Industry
The NEMT industry provides a critical non-ambulance transportation link between patients and their medical care needs, including appointments with physicians and other services, such as dialysis, diagnostic tests or wound care. 17,000+ companies in the NEMT industry provide millions of transports annually for patients, typically for pre-scheduled services. However, it’s estimated that missed care appointments due to a lack of transportation cost the U.S. healthcare system billions of dollars each year.

Learn More

Social Determinants of Health Series: Transportation and the Role of Hospitals https://www.aha.org/ahahret-guides/2017-11-15-social-determinants-health-series-transportation-and-role-hospitals

Non Emergency Medical Transportation Accreditation Commission (NEMTAC) Proudly Announces New Board Member

The Non Emergency Medical Transportation Accreditation Commission (NEMTAC) is pleased to announce the appointment of Douglas Allen M.D., M.M.M to our Board of Directors.

Dr. Allen is a board-certified internist with a masters from Tulane, who has held numerous regional and national administrative leadership positions for over 23 years after transitioning from his clinical work as a hospitalist. His career spans contracted and employed medical groups, health plans, large public and private entities owning medical groups, as well as CMO of a pharmacy benefit management company (now Optum RX).

Past employers include Optum’s medical group as national chief medical officer (now one of the largest medical groups in the US), HealthCare Partners, CareMore IPA and health plan, Molina and now Heritage Provider Network, where he runs the NextGen ACO and develops company-wide medical management strategies.

“We welcome Dr. Allen to our dedicated and talented board,” said Melissa Jankowski, Executive Director of NEMTAC. “We look forward to his contributions in fostering NEMTAC’s critical mission to support the non emergency medical transportation (NEMT) industry.

“I am honored to serve on the NEMTAC Board of Directors. NEMTAC is transforming the medical transportation industry through its implementation of national standards, accreditation and certification programs” said Doug Allen M.D., M.M.M.

 

About NEMTAC – The Non Emergency Medical Transportation Accreditation Commission (NEMTAC) was established as a nonprofit organization to enhance and promote the quality of care in America’s medical transportation system. NEMTAC standards represent industry best practices designed to ensure consistently high-quality customer care, safe vehicle operations and ethical business practices. In addition to accreditation, NEMTAC provides advanced education and training certificate programs to individuals seeking a career in the medical transportation industry. For more information visit www.nemtac.org.

About the Non-Emergency Medical Transportation (NEMT) Industry – The NEMT industry provides a critical non-ambulance transportation link between patients and their medical care needs, including appointments with physicians and other services, such as dialysis, diagnostic tests or wound care. 17,000+ companies in the NEMT industry provide millions of transports annually for patients, typically for pre-scheduled services.  However, its estimated that missed care appointments due to a lack of transportation cost the U.S. healthcare system billions of dollars per year. The medical transportation industry is rapidly expanding to meet this need.

 

Non Emergency Medical Transportation Accreditation Commission Announces Founding Board of Directors

SCOTTSDALE, Ariz. – June 27, 2018 – PRLog — The Non Emergency Medical Transportation Accreditation Commission (NEMTAC) is pleased to announce the selection of their Founding Board of Directors. NEMTAC is a new non-profit healthcare organization dedicated to championing standards and best practices for providers, buyers, regulators and those who are served by non-emergency medical transportation.

With stable medical conditions and often pre-scheduled appointments, non-emergency medical transportation (NEMT) customers rely on this vital service provided by over 17,000 companies nationwide. This rapidly growing  industry provides millions of transports annually connecting patients with their care.

The new board members come from diverse backgrounds and include current and former executives from the non-emergency medical transportation (NEMT) industry, healthcare, large non-profits and the ambulance industry. “We have a very strong leadership foundation in place and we couldn’t be more pleased with these appointments. Each of these individuals’ deep professional backgrounds and passionate commitment to the non-emergency medical transportation industry will bring insightful perspectives to our Board,” said Michael Shabkie, NEMTAC Founder.

The Board of Directors, comprised of a multidisciplinary team with vast experience in business, healthcare, technology and all levels of medical transportation, includes:

·       Steve Lewis, NEMTAC Board President

·       Robert Brown, NEMTAC Board Vice President

·       Peter Hicks, NEMTAC Board Secretary

·       Michael Shabkie, Board Treasurer

·       Stan Sipes, NEMTAC Board Member

·       Chris Kelly, NEMTAC Board Member

·       David Marhoffer, NEMTAC Board Member

In announcing the first NEMTAC Board Members, Melissa Jankowski, Executive Director said, “It’s important to be surrounded by the right people and we’ve assembled a very experienced and talented group that will help drive the vision of NEMTAC and assist us in forming a path of success.” Ms. Jankowski further stated, “Over the coming months, the board will continue to search for additional world-class directors and a wide range of stakeholders to serve on committees and task forces who will develop the national standards and training content.”

About NEMTAC: The Non Emergency Medical Transportation Accreditation Commission (NEMTAC) was established as a nonprofit organization to enhance and promote the quality of care in America’s non-emergency medical transportation system. NEMTAC standards will represent industry best practices designed to ensure consistently high-quality customer care, safe vehicle operations and ethical business practices. In addition to accreditation, NEMTAC will provide advanced education and training certificate programs to individuals seeking a career in the non-emergency medical transportation industry.

For more information visit www.nemtac.org.

Non Emergency Medical Transportation Accreditation Commission-01
http://www.nemtac.org

Non Emergency Medical Transportation Accreditation Commission (NEMTAC) Announces New Executive Director

Scottsdale, AZ – Non Emergency Medical Transportation Accreditation Commission (NEMTAC) is pleased to announce the selection of Melissa Jankowski as the organization’s Executive Director. NEMTAC is a non-profit healthcare organization dedicated to championing standards and best practices between providers and those in need of non-emergency medical transportation.

“We are thrilled to have Melissa taking on this leadership role as the executive director of NEMTAC,” said Michael Shabkie, Founder and President of NEMTAC. “She brings to the organization an exceptional combination of energy, industry experience and proven leadership.

Melissa started her relationship with NEMTAC earlier this year as the Director of National Standards & Accreditation as she was instrumental in NEMTAC’s application process with American National Standards Institute (ANSI) to become an Accredited Standards Developer.

“I am elated to join NEMTAC and work in partnership with the industry thought leaders who will be the first to work in collaboration to create best practices and standards for the NEMT industry,” says, Ms. Jankowski. “Placing patients at the center of NEMTAC’s standards development is critical to assuring NEMT services are met with quality, timely and safe operations.”

She has worked in the healthcare industry for over 20 years. During this time, she has exceled in managing medical transportation services, hospital consulting services, medical devices, product launch and education. She has extensive experience building relationships in the medical transportation industry, Hospitals and Payors and has provided leadership, mentoring and strategic decision making in these challenging environments.

Melissa holds a BS from Colorado State University and currently lives in Colorado.

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Non Emergency Medical Transportation Accreditation Commission (NEMTAC) was established as a nonprofit organization to enhance and promote the quality of care in America’s medical transportation system. NEMTAC standard represent industry best practices designed to ensure consistently high-quality customer care, safe vehicle operations and ethical business practices. In addition to accreditation, NEMTAC provided advanced education and training certificate programs to individuals seeking a career in the medical transportation industry. For more information visit www.nemtac.org.

Non Emergency Medical Transportation Accreditation Commission (NEMTAC) is Launching First National NEMT Accreditation Program

The Non Emergency Medical Transportation Accreditation Commission (www.NEMTAC.org), has officially launched and is now offering the only national accreditation program that represents non-emergency medical transportation (NEMT) companies, agencies, groups, ridesharing companies and individuals.

Comprised of both private and public organizations providing medically necessary transportation, the NEMT industry often operates under fragmented regulations and disparate operational standards. These vital transportation services serve as the safety net for Medicaid recipients, the elderly, the disabled and those with low incomes requiring access to healthcare services.

NEMTAC, established as a nonprofit organization, enhances and promotes the quality of care in America’s medical transportation system. NEMTAC standards will represent industry best practices to ensure consistently high-quality customer care, safe vehicle operations and ethical business practices. In addition to accreditation, NEMTAC offers basic and advanced education and training certificate programs to individuals working in and seeking a career in the NEMT industry.

Obtaining NEMTAC accreditation distinguishes an organization and signifies to its customers and stakeholders that they have met the NEMT industry standards of excellence. NEMTAC’s comprehensive accreditation process often exceeds those established by state or local regulators. Those who are adherent to NEMTAC standards and accredited should see increased utilization, decreased liability and will be recognized as a market leader.

NEMTAC Pursuing American National Standards Institute (ANSI) Accreditation

NEMTAC has proudly applied for the coveted accreditation as an American National Standards Institute (ANSI) Accredited Standards Developer. By being granted ANSI accreditation, a neutral, third-party will attest that NEMTAC is maintaining adherence to national standards development.

Once approved by ANSI, NEMTAC will then be allowed to submit NEMT standards for approval as American National Standards (ANS). Such standards must demonstrate strict adherence to ANSI’s Essential Requirements, which outline the Institute’s requirements for openness, balance, lack of dominance, due process, and consensus in standards development.

ABOUT NEMTAC

Promoting NEMT Industry Best Practices and Exceptional Standards

The Non Emergency Medical Transportation Accreditation Commission (www.NEMTAC.org) is a peer reviewed organization dedicated to improving the provision of medical transportation by providing a dynamic accreditation process through the development of standards, education and technical services.

Our rigorous internal process includes:

* Honest and Analytical Organizational Self-Assessment

* Ethical Business and Billing Practices

* Exceptional Customer Service and Adherence to Industry Best Practices

* Continuous Quality Improvement

* Extensive NEMTAC Staff Education

* Transparency in the Accreditation Process

For more information and to learn how your medical transportation organization or employees can benefit from NEMTAC accreditation, please visit www.NEMTAC.org.

Let’s Connect on Linkedin !

#Michael Shabkie is on Linkedin

I’m on a passionate mission to improve the delivery of EMS care by developing integrated healthcare delivery models that accomplishes this simple outcome:

Right Response, Right Treatment, Right Transportation, Right Destination. Each and Every Time! Engage911 – Engage911 Showcase Page

Let’s Connect on Linkedin!

Thinking About Starting a Non Emergency Medical Transportation (NEMT) or Ambulance Company?

Creating a Solid Business Plan is Your Road Map to Success When Starting an NEMT or Ambulance Company – Michael Shabkie

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Developing an Exceptional Ambulance Marketing Program

Originally posted on Michael Shabkie:
Successfully marketing an ambulance company and its’ services is a highly complex undertaking. The sales cycle can be prolonged, the competition fierce and current customers can be fickle. As ambulance company owners or managers, we have to understand our sales process intimately and have a “high touch” marketing plan that…

You’ve got the best ambulance company in the market. You have invested in great equipment, hired competent EMS staff and ordered some pens and notepads. You’re ready to grow, but how do you communicate this to your customers?

The simple answer is to hire a Marketing Associate to go out every day and drum up business. The problem is that there is usually very little time and possibly even less money for training.

Most ambulance companies hire one of their Emergency Medical Technicians or Paramedics to instantly become the “marketing rep” for the company. As you can imagine, this can be a challenge.

The skill set that makes for a great EMS professional is not necessarily the same set of skills that make a great sales person. Are you setting your company and your new Marketing Associate up for failure?

The key to success is to have a formal sales training program. You wouldn’t think of sending an EMT or Paramedic to a 911 call without a comprehensive in-house orientation and clinical training program. Why would you promote an EMT, hand them some pens and send them out to grow your company?

Marketing is a People Business

The first rule of the hiring process is to make sure your Marketing Associate is strong when it comes to the basics. Good communications skills and a genuine interest in meeting people are the golden keys to success.

It sounds simple, but many folks are great in a small personal setting, but freeze up when meeting new people. You can train a person to sell, but it is almost impossible to train a person to be a “people person.”

Selling is about attitude. Is your new Marketing Associate friendly, utterly reliable, and eager to learn?

Sales Training 101

If your company doesn’t have its own in-house training department and you cannot bring in an outside sales consultant, you’ll need to look closely at your staff to develop a sales training program that fits your company’s needs.

You’ll want to identify which of your management team not only has the strongest grasp of what the business goals of company are, but also has the most enthusiasm and interest in your services.

In addition to providing a detailed overview of the services your company offers, the following sales topics should be covered:

·      Mission Statement and goal setting for the next 24 months

·      Organization and time management skills

·      Selling your Ambulance Service line

·      Focus and follow -up with customers

·      Creating the sales pipeline

·      Prospecting and lead generation

·      Dealing with fear in sales

·      Developing presentations that focus on company strengths

·      How to close the deal

·      How to add value during the sales process

·      Relationship building and networking

·      Negotiations 101

As homework, make sure they read at least one good book on sales, for example, the One Minute Salesperson. Discuss with them what they are learning from the book as they read it.

Putting it all Together

After the initial sales training program, you’ll want to test the associate’s grasp of both the technical and sales skills they’ve learned.

Ask them to teach you about the company and evaluate how well they explain the services, their overall level of persuasiveness, friendliness and approachability.

You’ll be looking for an associate that can model the kind of sales behavior that develops relationships, creates a sales pipeline and persuades a decision maker to contract with your company.

Give Refresher Training

Even your best Marketing Associate will move away from the basics the longer they stay in the business.

It’s not at all uncommon to see associates succeed in their first year of business, only to watch them fall into a slump when they get away from the basics.

Much like refresher training for your EMS personnel, make sure there is formal refresher training for the Marketing Associate. Your marketing associate will only be as good or bad as you train them to be.

If you have poor producers, the fault may be in the lack of ongoing training. If it is, correct it. At a minimum, make your marketing associates role-play certain selling situations to strengthen them in the basics.

Final Thoughts

I believe that a marketing associate can know virtually nothing about the ambulance industry, yet still succeed, as long as he or she knows how to sell.

By the same token, I believe that a marketing associate, who knows everything about the industry, but nothing about sales, will eventually starve.

If you start with a simple sales training program and use the previous principles we discussed, I believe you’ll find that your salespeople will function to their maximum efficiency and effectiveness.

About the Author

Michael Shabkie has extensive ambulance business development experience with both the public and private sector. He has also served as a key collaborator for EMS system design, developed winning contracting strategies, managed sales and marketing departments, and acted as an executive advisor on operational processes for both public and private ambulance organizations.

For more information on scheduling the one day marketing boot camp for your ambulance or NEMT sales associates please visit: http://www.engage911.net

Michael Shabkie

Successfully marketing an ambulance company and its’ services is a highly complex undertaking. The sales cycle can be prolonged, the competition fierce and current customers can be fickle. As ambulance company owners or managers, we have to understand our sales process intimately and have a “high touch” marketing plan that is finely tuned for the customer.
High Touch vs. Low Touch Marketing
Let’s compare high touch vs. low touch marketing to see where your ambulance company fits in. For example, how do you shop for a new car? If you are like most consumers, you start searching for various brands and explore car options, visit various car dealerships, take a test drive and after a relatively long research process you finally decide on the car you want to purchase. During this sales process, the dealership has a sales team on hand to actively assist you and can spend hours in…

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West Valley Health Care Leaders Unite In Effort to Save Lives Free Classes Offered For The Public On “New CPR”

The Glendale Fire Department, Midwestern University (MWU), and Priority One Enterprises have teamed up to launch a community education program to train citizens on a new and easier way to do CPR, called Continuous Chest Compression (CCC-CPR), along with the use of Automated External Defibrillators (AEDs). These two elements are vital to survival during adult Sudden Cardiac Arrest (SCA), which is the number one cause of death in the U.S.
“Calling 911 and starting immediate, rapid, forceful chest compressions dramatically improves survival,” said Ben Bobrow, M.D., Medical Director for the Bureau of Emergency Medical Services. “With CCC-CPR, there is also a greater chance of bystander participation.”
Continuous Chest Compression (CCC), the new CPR for adult Cardiac Arrests, was developed through extensive research at the University of Arizona Sarver Heart Center, and has been championed locally by Dr. Bobrow and showcased nationally on the NBC Today Show with Matt Lauer. CCC-CPR separates itself from traditional CPR by concentrating solely on chest compressions, not breaths, causing the continual circulation of blood through a victim’s brain and heart.
Glendale Fire Chief Mark Burdick, who worked for years as a fire paramedic, said, “I am excited about the statistics which show improvements made in patient care outcomes due to the implementation of the continuous chest compressions program. Our paramedics now have an added advantage to saving lives in Glendale, with the ultimate goal to train as many citizens as possible in CCC-CPR.”
“A major part of our university mission is community service,” says Ross Kosinski, Ph.D., Dean of Students and Director of Community Outreach for Midwestern University. “Having our team of health care professionals work with the City and Priority One on this new life-saving technique really meets that mission.”
In addition to the CCC-CPR training, this program is geared to take the “fear” out of AEDs, as most people are uncomfortable utilizing these life-saving devices when a situation arises. “We want to get the message out that they are easy to use, safe, and should become the safety standard in businesses throughout Arizona,” said Mike Shabkie, Managing Partner, Priority One Enterprises.
MWU and Glendale firefighters will team up to teach FREE classes to the community at Midwestern University (19555 North 59th Avenue) and the Glendale Regional Public Safety Training Center (11550 West Glendale Avenue) on the third Thursday of every month beginning November 15th at MWU at 7:00 PM. For more information or a schedule of classes and locations call 623/572-3329 or click here for a flyer (pdf).
Press contacts:
Karen Mattox, Midwestern University, 623/572-3310 or kmatto@midwestern.edu
Daniel Valenzuela, Glendale Fire, 623/930-3409 or dvalenzuela@glendaleaz.com
Mike Shabkie, Priority One Enterprises,

Midwestern University is a graduate degree-granting institution specializing in the health sciences with six colleges: the Arizona College of Osteopathic Medicine, the College of Health Sciences, the College of Pharmacy-Glendale, the College of Dental Medicine, the Chicago College of Osteopathic Medicine, and the Chicago College of Pharmacy. The Illinois campus, located on a 105-acre site in Downers Grove, is home to more than 1,800 full-time students. The Arizona campus, located on a 144-acre site in Glendale, is home to 1,536 full-time students. The University is accredited by The Higher Learning Commission, a Commission of the North Central Association of Colleges and Schools.