LogistiCare’s Peter Hicks Named to NEMTAC Board

Industry Association is working to improve safety and operational standards for non-emergency medical transportation.

January 29, 2019 10:00 ET | Source: LogistiCare

Atlanta, Jan. 29, 2019 (GLOBE NEWSWIRE) — LogistiCare, the nation’s largest non-emergency medical transportation (NEMT) broker, today announced that Peter Hicks is a founding member of the Non-Emergency Medical Transportation Accreditation Commission (NEMTAC) board of directors.

Hicks, assistant general manager of LogistiCare’s Texas operations is one of eight medical and transportation industry professionals on the nonprofit healthcare organization’s board. As part of his duties, he will serve on the commission’s certification, and resource and conference advisory boards.

“It’s an honor to work with some of our industry’s top professionals in raising NEMT standards,” Hicks said. “NEMTAC’S dedication to promoting safe medical transport aligns with LogistiCare’s commitment to putting members first through use of innovative technology, comprehensive oversight and quality service.”

NEMTAC, founded in 2018, offers national accreditation for non-emergency medical transportation (NEMT) companies, agencies, groups and individuals (non-ambulance). NEMTAC standards represent industry best practices to provide consistent high-quality customer care, safe vehicle operations and ethical business practices. In addition to accreditation, NEMTAC offers basic and advanced education and training certificate programs to individuals working in and seeking a career in the NEMT industry.

The standards under development, in many cases, will exceed those established by state or local regulators, represent the industry’s best practices and will help promote consistent, high-quality customer care, safe vehicle operations and ethical business practices. In addition to accreditation, the organization offers basic and advanced education and training certificate programs to individuals working in or seeking careers in NEMT.

Hicks joined LogistiCare in November 2017, following a distinguished career in emergency medical, emergency management and fire services across Texas, including Bastrop County.

For more information about NEMTAC, visit http://www.nemtac.org.

About LogistiCare
LogistiCare, a wholly-owned subsidiary of The Providence Service Corporation (NASDAQ: PRSC), is the nation’s largest manager of non-emergency medical transportation programs for state governments and managed care organizations. Its range of services includes call center management, network credentialing, vendor payment management and non-emergency medical transport management. In 2017, the company maintained a 99 percent complaint-free service rate while managing over 65 million trips and more than 24 million eligible riders. For more information, visit www.logisticare.com.

About NEMTAC
The Non Emergency Medical Transportation Accreditation Commission (NEMTAC) was established as a nonprofit organization to enhance and promote the quality of care in America’s medical transportation system. NEMTAC standards represent industry best practices designed to ensure consistently high-quality customer care, safe vehicle operations and ethical business practices. In addition to accreditation, NEMTAC provides advanced education and training certificate programs to individuals seeking a career in the medical transportation industry. For more information visit www.nemtac.org.

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Closing the gap on healthcare quality: Ratings for medical transportation providers, not just health systems

Written by: Brandan McNiff, Director of Transportation, RoundTrip

When healthcare systems coordinate transportation for their patients, often they rely on the NEMT (non emergency medical transportation) network to provide that service. Yet most healthcare systems take for granted knowing if the transportation provider has been certified, is qualified and maintains a compliance standard that meets or even exceeds the “quality standards” for the industry.

While accreditation and quality-scoring for health systems are very well known and respected, such as HCAHPS surveys, there hasn’t been a designated entity in place to set the standards for NEMT until now.

Fortunately, there are NEMT providers that have set their own standards and provide exemplary service to their clients. But without a “formal standard”, the benchmarks have become very subjective and allow for variations between transportation providers. This has led to patients and health systems experiencing widely different interactions with the NEMT network.

Upon the formation of Roundtrip, it was my responsibility and goal to ensure that our provider network was appropriately licensed and credentialed and met the state/federal certification requirements to provide safe and timely transport. As we embarked on this journey, I very quickly identified the transportation providers who would fit into our mold.

Drawing on nearly three decades of experience in medical transportation, I was able to quickly identify the providers who would meet the quality standards of what we sought:

  • Ongoing employee training program
  • Defined clinical and patient experience practices
  • Documented fleet maintenance program
  • Quality standards for all employees
  • Service recovery programs

However, what I found was a smattering of these things, and each was tailored to an internal measure of standard that was measured against itself. In other words, unlike the Ambulance Services, there was not an external means of peer review to ensure that the quality metrics mattered.

Through no fault of the providers, as they all shared a vision of excellence, they had a missing link: An external scorecard by a peer review committee.
Until recently, these providers did not have a peer group to help them set attainable goals and measurable standards. In 2018, the Non-Emergency Medical Transportation Accreditation Commission (NEMTAC) was formed to do just that.

The task to raise the bar in any industry is best accomplished when you have a level set of criteria and several teams working on raising it. The creation of the Accreditation Commission will help set acceptable standards by working with all employee levels within a transportation company to develop, monitor and maintain an acceptable industry standard.

Now, for the first time, Roundtrip can offer to their health system and their patient clients that they can take comfort in knowing their NEMT provider is qualified, certified and meets the new measurement of the ‘industry standard”.

This is the new way of driving positive change in patient experience from the very beginning to the very end of the patient journey.

NEMTAC is Addressing the Unique Challenges the Patient, Payers and Providers Face in the Non-Emergency Medical Transportation Industry

Written by: Michael Shabkie, Founder, Non Emergency Medical Transportation Accreditation Commission

The Non Emergency Medical Transportation Accreditation Commission (NEMTAC) is a nonprofit healthcare organization dedicated to championing standards and best practices between providers and those in need of non-emergency medical transportation.

According to a recent American Hospital Association study on Social Determinants of Health (SDOH), hospitals and health systems are recognizing that social, economic and environmental factors affect the opportunities that patients and their families must engage in healthy behaviors, which ultimately improves health outcomes.

Issue 1- Missed appointments and the resulting delays in care cost the health system $150 billion each year in the U.S. When a patient is unable to find or afford a ride, costs accrue for patients, caregivers, providers, insurers and taxpayers. Health care systems lose revenue from missed appointments because of the effects on delivery, cost of care and resource planning.

Issue 2 – Patients frequently identify transportation barriers as a major reason for missing health care appointments. Missed appointments are associated with increased medical care costs for the patient, disruption of patient care and provider-patient relationships, delayed care and increased emergency department visits.

Issue 3 – Patients are less likely to fill prescriptions if they experience transportation issues. According to one study, 65 percent of patients said transportation assistance would help with prescriptions fills after discharge. Studies have shown that restriction of Medicaid payments for transportation resulted in decreased prescription refills.

Hospitals and health systems can address patients’ transportation needs and improve the health of their communities by implementing a variety of strategies, including:

• Understanding and assessing the impact of transportation on public health
• Supporting policy and infrastructure programs aimed to improve transportation access and to create safer, healthier transportation options
• Investing resources in understanding patients’ transportation needs
• Providing mobile clinics or direct transportation services through community partnerships or programs
• Using technology, such as providing telehealth options, to reduce travel time for patients

By making the commitment to address transportation barriers and building partnerships with community organizations and other entities, hospitals and health systems can improve transportation and health care access for patients and families and create more equitable, healthier communities.

NEMTAC is addressing the challenges noted in the American Hospital Association study in a comprehensive manner by:

Developing American National Standards – NEMTAC is dedicated to ensuring safe medical transportation and has a role in the establishment of American National Standards that affect our industry. Our standards development activities have a broad scope, ranging from high-quality customer care, safe vehicle operations, life safety and ethical business practices.

National Accreditation for Transportation Providers – NEMTAC offers the only national accreditation program designed to enhance and promote the quality of care in America’s medical transportation system (non-ambulance). Obtaining accreditation distinguishes an organization and signifies to its customer and stakeholders that they have met the NEMT industry standards of excellence. NEMTAC’s comprehensive accreditation process often exceeds those established by state or local regulators and are designed to increase utilization, serve as a market differentiator and decrease liability.

Certification Programs for the NEMT Professional – NEMTAC has teamed up with Medic-CE to provide exceptional online education to the non-emergency medical transportation (NEMT) industry. This innovative partnership combines Medic-CE’s dedication to high standards of content development and innovative technology delivery with NEMTAC’s critical mission to provide national standards, company accreditation and professional development programs to the dedicated medical transportation providers throughout the United States.

About NEMTAC
The Non Emergency Medical Transportation Accreditation Commission (NEMTAC) was established as a nonprofit organization to enhance and promote the quality of care in America’s medical transportation system. NEMTAC standards represent industry best practices designed to ensure consistently high-quality customer care, safe vehicle operations and ethical business practices. In addition to accreditation, NEMTAC provides advanced education and training certificate programs to individuals seeking a career in the medical transportation industry. For more information visit http://www.nemtac.org.

About the Non-Emergency Medical Transportation (NEMT) Industry
The NEMT industry provides a critical non-ambulance transportation link between patients and their medical care needs, including appointments with physicians and other services, such as dialysis, diagnostic tests or wound care. 17,000+ companies in the NEMT industry provide millions of transports annually for patients, typically for pre-scheduled services. However, it’s estimated that missed care appointments due to a lack of transportation cost the U.S. healthcare system billions of dollars each year.

Learn More

Social Determinants of Health Series: Transportation and the Role of Hospitals https://www.aha.org/ahahret-guides/2017-11-15-social-determinants-health-series-transportation-and-role-hospitals